(FAQ) FREQUENTLY ASKED QUESTIONS
PLEASE REFER TO THIS SECTION BELOW FIRST BEFORE YOU CONTACT US. 90% of All Customers Concerns Can Be Found In The Questions & Answers In This Section. If You Cannot Find What You Are Looking For, Please Contact Us And We Will Back To You Within 3 Business Days.
HERE YOU WILL FIND FREQUENTLY ASKED QUESTIONS:
What are your Terms and Conditions?
Terms and Conditions can be found in the Terms & Conditions Page Right Here:
How to use your digital planners?
please click on this link to see our digital planner tutorial.
How do I access my digital products after checkout?
Our system will communicate with you in 2 ways simultaneously:
1. Instantly upon a successful payment and processing of your order, the SAME checkout screen will appear with a message that confirms that your payment has gone through and your order has been processed. Even if you have a coupon, and even if the product is $0 after a discount or coupon is used. You will see a confirmation that the order has been processed, and the DOWNLOAD LINK for your products will be instantly appear.
2. Our system will also send you an email to the address that you have provided upon checkout. So please check your email and spam box for emails from our shop. And you will be provided with the download link from there too.
3. If you missed method 1 and 2, you can also email us with your order number and we will send you the direct download link again. Or we can push the system to resend you the download link again.
If I want to re-download my digital products over and over again, how do I do that?
Upon a successful order process and checkout, our system will email you a direct download link AND the direct download link will also appear on the SAME checkout page. That direct download link will download a DOWNLOAD CERTIFICATE to your computer or device. And that certificate is what you need to keep. There is a link on that certificate that will never expire. And that link leads you directly to the folder to download the of digital product that you have purchased. At any time that you want to re-download the file again, just click on the link on the Download Certificate.
If you purchase more than 1 digital products, then you will be provided with more than 1 instant download link, and you will have more than 1 Download Certificates. You should receive the same number of download certificates for the number of products that you have purchased.
How do I return my order?
For any reason, you may return your order us within 30 days of the purchase date by contacting us. Please review the terms and conditions on our returns page for additional information about returning goods. Depending on the reason for return you may be responsible for shipping and handling charges.
For custom and personalized products, we cannot accept returns on them because they are custom made to you.
There are also no returns on Digital Products. Our digital products are immediately delivered upon checkout. And they are made available on instant download. So you do not have to wait for delivery of the digital products. So once they are downloaded onto your computer and devices, that cannot be undone. Even if you have deleted the files, it can still be retrieved by a data retrieval service. And so digital download products are considered instant consumables and cannot be refund.
We provide plenty of free sample products that are similar or demo versions of our full edition products for you to try out before you buy it.
If you are buying design toolkits and design elements, you should already have some basic knowledge of how to use the editing softwares that is required to edit or use the products. We do not own those editable softwares. Softwares like Canva, Powerpoint, Photoshop, Camtasia, Keynote, OneNote, and so on are third party softwares that we do not own. These softwares are available for subscription services or purchase on the developer's website. So you have to get it directly from those companies.
How do I exchange my order?
Please contact us first and let you know of the problem and we are more than happy to help you. Customer service is our #1 priority and we will do our very best to help.
How do I cancel or change my order?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. But once the order arrived, if you do not want it, you can return the package back to us. And please email us to let us know of the return so that we can better assist you. And we can let you know what warehouse address to ship the package back to.
I did not receive all the goods I ordered or received the wrong goods.
Please email us at email@example.com and we will remedy the issue immediately. In the subject line, please label your email as "MISSING ITEM" or "WRONG ITEM" so that we can flag the email as priority.
Are your goods first quality?
All products we carry and sell are “first quality” and free of major defects. All items are inspected multiple times by more than one person to make sure that your goods are free of major defects before it is even packaged and shipped.
How do I return defective goods?
You may return your order to Studio11Couture within 72 hours of receiving the order if they are defective so that we can quickly remedy the mistake. You will receive replacement goods via the same shipping service you chose during check out. Please email us for assistance: support@Studio11Couture.com. In the subject line, please label the email as "DEFECTIVE GOODS" so that we can flag the email as priority.
How long will it take me to get my order?
Estimated delivery dates are provided at check out and are not guaranteed. When available you will be provided tracking information. Our customers usually receive their packages within 7-30 business days. However, some international countries can take longer. This is because all packages must go through customs for inspection. And if customs hold the package for inspection, this can take up to 4-8 weeks. And they do not notify us if customs holds onto the package. Each international country is different because it is the receiving country's government system. So we have no control.
How can I check the status of my order?
Login to your account with your email and password. And click on order or account. Then you will see your tracking and order information. If tracking is available for your package, you can track it right inside our website through the TRACK YOUR PACKAGE page (at the bottom of the website).
How can I pay for my order?
We currently accepts Visa, MasterCard, Discover, and American Express. We do not ship COD.
Can you ship internationally or process international credit cards?
Yes. We ship worldwide. Where ever the Post office service. We have thousands of international customers.
Do you accept back orders?
We do not accept orders for inventory we do not have, so we do not accept back orders. You can sign up for our mailing list to be notified when your item is back in stock. Many of our items are limited quantity items. We do not mass manufacture our products. So if a limited quantity item runs out of stock, we will not be getting it back in stock. If you do not see what you are looking for, feel free to let us know and we are happy to either make it for you or find a talented artisan that we can work with to bring you the goods. Most of our items are available due to requests from our beloved customers.
What if I order something and it is out of stock?
We will remove the out of stock items from your order ship the rest of your order. You will not be charged for the out of stock items. If in the event that you are charged for the out of stock item, just let us know and we will immediately issue you the refund for the out of stock item.
Is there a minimum order size?
We do not have a minimum order size. You can purchase 1 or many. We do offer wholesale discounts.
We are a school or government organization, do you accept purchase orders?
Who do I contact if I need other help?
Our friendly customer service team can be contacted by emailing our form below. You can expect a response within 3 business days. If you do not hear back from us, please email us again. Sometimes your email might be misdelivered and get lost in our spam folder or lost in email space. Our email system runs on Microsoft 360 platform. And due to the influx of spam bots sending us advertisement emails, Microsoft has sent many of our legitimate emails to the spam folder. We have to manually fish them out. But we are human, and we cannot always catch all of the emails that get caught in there unfortunately.
Anything else that you need help with, that you cannot find the answer to on this page, please email us using the form below.