Brand or online communities allow you to reach more potential customers, increase your revenue potential and credibility as a brand. However, these benefits do not come easy as they require a highly engaged community, constant interaction, and unique content. Thankfully, many tools can either automate or make the process easier and faster to accomplish. This way, you can spend your time where it matters most, creating more value for your target audience.
The following are five tools to utilize to grow an engaging and beneficial brand community:
A marketing research cloud that drives brands to communities with powerful insights and information that can improve the success of your business. The information provided on this platform helps you perfect your brand message, transform the customer experience, and work more closely with your target audience to make important decisions in real-time. In addition, their user-focus interface and smartphone application are specifically designed to increase engagement and participation.
This community-building platform offers many tools, such as managing all your social profiles from one dashboard instead of signing in to each individually. This can really help you collaborate more with your coworkers and clients while also getting more information to help you deliver even more of what your customers want.
This social media monitoring solution can help you find any conversations online about your brand, products, and even your competitors all across the web. In addition, this information can help you create more products, services, and engaging content for your audience as you stay informed about what people are talking about even outside your personally owned communities.
This system enables you to build your community engagement with real-time data and analytics established by insights into your community. As a result, you will gain useful knowledge about your community's needs to develop closer and more profitable, mutually beneficial relationships.
If you’re interested in encouraging and using more user-generated content in your communities, this option offers that to you. It enables you to curate social media content that you can embed on your website or really any screen. In addition, engaging with your audience on their own content will encourage even more discussions and thus create even more user-generated content.
Give each of these different tools a try to see which one benefits you and your community the most. Remember, just because one doesn’t work doesn’t mean the other won’t either. Each tool solves a specific problem. Overall, tools allow you to streamline the community building process to create more relevance and value for your target audience. The more value you provide, the more profits and other benefits you gain in return.
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